Logistics Coordinator / Account Support

Served as a key point of contact for customer accounts, managing end-to-end logistics coordination and account support. Ensured timely processing and delivery of shipment documents while addressing client inquiries and order related concerns. Developed and implemented organized workflows to enhance team efficiency and operational accuracy. Consistently provided clients with detailed shipment reports, fostering transparency and trust.

Customer Support / Operations

Provided frontline support to customers by resolving shipment-related issues, scheduling pickups, and tracking the end-to-end delivery cycle. Handled payment processing, offered accurate rate quotes, and managed billing operations to ensure smooth and timely transactions. Maintained a high level of customer satisfaction through effective communication and prompt service.